Wooden Window Shutters, Plantation Shutters and Decorative Shutters at Factory Prices

Letters from Satisfied Customers

We often receive verbal compliments and appreciation when we fit our shutters. Here are extracts from letters and customer satisfaction surveys that we have received recently:

Mr Patrick Walker from London

‘I have just had my whole house renovated and, looking back at all the work, it was the shutters that were the easiest to organise and have installed. Please pass on my gratitude to your team who worked on my order. To everyone involved at Heritage; from the woman who called me to keep me informed of my order – it was refreshing not to have to chase a company to be updated – to the fitters who worked cheerfully, quickly and cleanly. It’s a shame more companies don’t operate as diligently.

Thank you again, I love my shutters, they add a little grandness to my home. Not only will I be recommending your product and work but I’d return and use you again.’

Mrs Willsher of Saffron Waldron

‘This is a company that manufactures their goods in the UK to a high standard of craftsmanship and offers a professional, efficient service – all traits of a well-managed company’

MJ Rhunlander of Esher

We are returning the four samples of your shutters. The peach ones chosen look very fine in our garden room. Thank you for your efficient service.

From Rachael Grey-Smart

Many thanks for all your help. When I arrived home last evening I was in awe of my new beautiful shutters!!! I can’t stop looking at them!!! I may need to have the back windows of my house done now!!!!!

My sister arrived from London (the one that Carl quoted for last week) and she has severe ‘shutter envy’ so I think she will be calling Carl later today to place her order!!!!

This a.m a lady from the far end of my road came into my office as she wanted to know where I got them from!!! At this rate I’ll be asking for commission!!

Many many thanks

Lindsay Elliott from Reading

Dear Eva

I just had to write and thank you this afternoon for a truly excellent ‘end to end’ customer service experience by Heritage Shutters.

From initial contact with yourself regarding setting up of a home visit by one of your sales professionals, through to the actual fitting and delivery by one of your staff earlier today, I can honestly say that I cannot recall ever having experienced such an outstanding and first class service before.

Each of the 3 home visits that I received during the process was executed on time, swiftly and with extreme courtesy. The finished product is of the highest quality, the timescale for delivery unbelievably quick and the price, to my knowledge, unequalled in your market place.

Added to this the fact that you were able to adapt your core product to suit my needs perfectly, I have absolutely no hesitation whatsoever in recommending your product and service to anyone looking to purchase beautifully crafted shutters to enhance their home.

Thank you very much.

M/S Blaire from Trowbridge – ‘We used a very high number of companies and contractors whilst renovating our house. Your staff and company was the ONLY one of all of them to do what you said you would and deliver a great product quickly and with excellent customer service and no problems – very impressed all round. THANK YOU.’

Nicola Rees from St. Albans "Just to let you know we had our shutters fitted yesterday and we were so impressed that I had to write and thank you. From start to finish your service has been excellent - salesmen and fitters alike all turned up on time and when they said and were not at all pushy. The whole process has been completed within a month max and they look wonderful in our room. Very impressed with your service and standard of care and workmanship so thank you very much."

From E Eastwood from Faversham: 'May I say how pleased I am with the shutters and the efficient, clean and polite fitters. Thank you.'

Mr. Black from Wiltshire said: "I tried another company first and they were hopeless; when I contacted Heritage Shutters it was very refreshing to find a firm so helpful and friendly that can also provide the goods".

C Harrison from Surrey: "We are extremely pleased with the end product and excellent, friendly service. Everyone who has seen the shutters is very impressed and extremely interested in your product".

Mrs. Coggins: "Quick, not overpriced, very good product. We honestly feel we did the right thing investing in Heritage shutters."

Mrs. Theodorou from London: "Extremely professional service and great final product."

Mr Watts near Banbury: In response to the question 'Was the design consultant helpful?' he said 'Yes - we had a very difficult design issue around avoiding vertical radiators and you provided an excellent design solution.'

From Mrs Davies of Chandlers Ford: 'I am writing to say how pleased my husband and I are with the shutters your company recently supplied and fitted.

I had spent some time searching the internet for a company to supply and fit shutters to the patio doors and two casement windows in our kitchen.

When I found your website, I was so pleased to find that you manufacture the shutters in this country and your delivery date was approximately three weeks, unlike most other shutter companies who import from abroad and quote six to eight weeks. Also, I found you cover the South of England.

Please pass on my thanks to your excellent staff. Everyone I spoke to - your representative, manufacturing manager, office staff and fitters - were all extremely helpful.

The shutters look beautiful and we are pleased with the quality and the white paint finish. Your representative was helpful without being pushy and, after taking measurements, gave me the price. This was followed by a visit from two fitters for an exact measure and they were the fitters who carried out the installation. Please pass on my thanks to them for their excellent work - not always possible nowadays to find workmen so conscientious and neat and tidy.

We hope to place an order in the near future for shutters for the patio doors in our study and, if I can persuade my husband, also the dining room.